Refund policy

Returns & Refunds – Shopixxo

We want you to love your purchase. If you're not completely satisfied, we’re here to help.

Return Window

You may request a return within 14 days of delivery.

Eligibility

To qualify for a return:

  • Item must be unused and in original packaging
  • Must not be opened (for hygiene reasons in beauty products)
  • Proof of purchase required

Non-Returnable Items

Due to hygiene and safety standards, the following cannot be returned:

  • Opened or used cosmetics
  • Personal care items

Refund Process

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Processing time: 5–7 business days

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours
  • Include photos for quick resolution

We will replace or refund at no additional cost.